Professional Journey
Welcome to a snapshot of my career. Here, you’ll find the story behind my work.
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From my academic foundation in international affairs to hands-on roles in legal operations, marketing, and business development, every chapter has deepened my understanding of what makes organizations thrive.
Business Development & Marketing Specialist
Hecker Fink LLP
As a Business Development & Marketing Specialist at Hecker Fink LLP I support strategic initiatives to strengthen the firm’s market presence and drive long-term growth.
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My role bridges strategy, communication, and operations. I work on everything from brand positioning and public relations to CRM management, internal communications, and digital marketing. I collaborate closely with partners and leadership to develop targeted pitches, elevate our rankings and directory presence, and craft marketing strategies that align with the firm’s evolving goals.
A key focus of mine is optimizing workflows and enhancing cross-functional collaboration to ensure our initiatives are not only creative, but scalable, data-informed, and impactful.
Case Manager
Hecker Fink LLP
As a Case Manager at Hecker Fink LLP, I supported high-stakes litigation by coordinating closely with attorneys and managing case operations from preparation to execution. My contributions enhanced readiness, improved workflow, and helped the team deliver successful outcomes on some of the firm’s most complex matters.
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Key Achievements:
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Complex Litigation Management: Efficiently managed high-profile litigation cases, streamlining preparation processes and ensuring timely, seamless execution that supported positive legal outcomes.
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Mentorship Program: Founded the firm’s mentorship program for new Case Managers. Developed comprehensive training guides and directly onboarded over 20 staff members, reducing ramp-up time by 50%.
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Process & Project Management: Created firm-wide templates and workflows to manage project timelines and deliverables, significantly improving efficiency and increasing project completion rates across teams.
Sr. Legal Assistant & Office Manager
Law Office of Michael Ephraim
At this boutique law firm, I led core operational and case management functions, overseeing staff, optimizing systems, and supporting hundreds of active legal matters. My work directly improved efficiency, reduced costs, and enhanced team performance, positioning the firm for sustainable growth.
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Key Achievements:
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Case Workflow Optimization: Designed and implemented a centralized task assignment system that eliminated a three-month case backlog, recovering over $46,000 in delayed revenue.
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High-Volume Legal Support: Conducted legal research and drafted filings for over 400 cases, maintaining a 98% on-time court submission rate.
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Team Leadership & Training: Supervised a team of four legal assistants, fostering cross-functional collaboration, streamlining day-to-day operations, and significantly reducing clerical errors.
Legal Assistant
Law Office of Michael Ephraim
I began my time at the firm as a Legal Assistant, where I gained hands-on experience in legal operations and contributed to initiatives that enhanced workflow efficiency. This role laid the groundwork for my leadership development and sharpened my skills in research, coordination, and systems improvement.
This foundational experience led to my promotion into a leadership role, where I continued to improve systems and manage firm operations.
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Key Achievements:
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Client Records Digitization: Spearheaded the digital conversion of client records, significantly improving data accessibility and streamlining internal workflows.
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Legal Research: Conducted in-depth legal research to support attorneys’ case strategies and decision-making, improving turnaround time and case preparation.
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Case Coordination: Provided administrative and logistical support for over 200 legal proceedings, ensuring smooth case progression and client communication.
Events Coordinator
Le Café Descartes and Associates LLC - French Embassy in the U.S.
At Le Café Descartes, the catering and event arm of the French Embassy, I supported the planning and execution of high-profile diplomatic events. My role combined creativity with operational strategy, contributing to memorable guest experiences while implementing cost-saving and efficiency measures behind the scenes.
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Key Achievements:
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Inventory Management Systems: Designed custom tools and processes to track inventory and control costs, resulting in a 15% reduction in overhead.
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Event Logistics Coordination: Oversaw logistics for embassy events, liaising with vendors, internal teams, and high-level diplomatic guests to ensure flawless execution.
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Service Quality & Operational Improvement: Introduced feedback loops and process changes that enhanced service quality and improved internal coordination across event teams.
Vice President of Finance
Sigma Iota Rho - The George Washington University
As VP of Finance for Sigma Iota Rho, the Elliott School’s International Affairs Honor Society, I oversaw the organization’s financial strategy and day-to-day budget operations. My work focused on maximizing resources, improving financial systems, and supporting the chapter’s long-term growth.
Key Achievements:
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Budget Oversight & Allocation: Managed a $14,000 budget, applying financial analysis to allocate resources effectively in support of programming and initiatives.
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Financial Systems Improvement: Streamlined reporting and budget tracking processes in collaboration with executive board members, resulting in a $5,500 year-end surplus.
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Strategic Financial Planning: Contributed to long-term financial planning to align fiscal strategy with the chapter’s organizational goals and growth initiatives.
Cashier & Customer Service Rep.
Arepa Zone LLC
During my time at Arepa Zone LLC, I developed strong communication and problem-solving skills while managing daily operations at a popular local eatery. My focus on service quality and operational accuracy contributed to a consistently positive guest experience.
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Key Achievements:
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Service & Communication: Provided attentive, solution-oriented service to a diverse clientele, adapting quickly to challenges and ensuring a welcoming environment.
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Transaction & POS Management: Handled high-volume transactions with precision using point-of-sale systems, while efficiently resolving disputes and maintaining accuracy.
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Customer Satisfaction: Helped boost customer satisfaction scores by 10% by consistently delivering friendly, thoughtful service and assisting in optimizing front-of-house workflows.